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Salesforce-AI-Specialist최신시험기출문제모음, Salesforce-AI-Specialist시험대비공부자료

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>> Salesforce-AI-Specialist최신 시험 기출문제 모음 <<

Salesforce-AI-Specialist시험대비 공부자료 & Salesforce-AI-Specialist최신버전 덤프샘플 다운

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최신 AI Associate Salesforce-AI-Specialist 무료샘플문제 (Q41-Q46):

질문 # 41
When configuring a prompt template, an AI Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response.
Which information does the Resolution text provide?

A. It shows which sensitive data is masked before it is sent to the LLM.
B. It shows the response from the LLM based on the sample record.
C. It shows the full text that is sent to the Trust Layer.

정답：B

설명：
When previewing a prompt template in Salesforce, the Resolution text provides the response from the LLM (Large Language Model) based on the data from a sample record. This output shows what the AI model generated in response to the prompt, giving the AI Specialist a chance to review and adjust the response before finalizing the template.
Option B is correct because Resolution displays the actual response generated by the LLM.
Option A refers to sending the text to the Trust Layer, but that's not what Resolution represents.
Option C relates to data masking, which is shown elsewhere, not under Resolution.
Reference:
Salesforce Prompt Builder Overview: https://help.salesforce.com/s/articleView?id=sf.prompt_builder_overview.htm

질문 # 42
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Einstein Copilot capability helps the agent accomplish this?

A. Invoke a flow which makes a call to external data to create a Knowledge article.
B. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

정답：B

설명：
In this scenario, theEinstein Copilotcapability that best helps the agent is its ability toexecute tasks based on available actionsandanswer questionsusing data from Knowledge articles. Einstein Copilot can assist the service agent by providing relevant Knowledge articles on canceling and rebooking flights, ensuring that the agent has access to the correct steps and procedures directly within the workflow.
This feature leverages the agent's existing context (the travel itinerary) and provides actionable insights or next steps from the relevant Knowledge articles to help the agent quickly resolve the customer's needs.
The other options are incorrect:
* Brefers to invoking a flow to create a Knowledge article, which is unrelated to the task of retrieving existing Knowledge articles.
* Cfocuses on generating Knowledge articles, which is not the immediate need for this situation where the agent requires guidance on existing procedures.
References:
* Salesforce Documentation onEinstein Copilot
* Trailhead Module onEinstein for Service

질문 # 43
Universal Containers implemented Einstein Copilot for its users.
One user complains that Einstein Copilot is not deleting activities from the past 7 days.
What is the reason for this issue?

A. Einstein Copilot does not support the Delete Record action.
B. Einstein Copilot does not have the permission to delete the user's records.
C. Einstein Copilot Delete Record Action permission is not associated to the user.

정답：A

설명：
Einstein Copilot currently supports various actions like creating and updating records but does not support the Delete Recordaction. Therefore, the user's request to delete activities from the past 7 days cannot be fulfilled using Einstein Copilot.
* Unsupported Action:The inability to delete records is due to the current limitations of Einstein Copilot's supported actions. It is designed to assist with tasks like data retrieval, creation, and updates, but for security and data integrity reasons, it does not facilitate the deletion of records.
* User Permissions:Even if the user has the necessary permissions to delete records within Salesforce, Einstein Copilot itself does not have the capability to execute delete operations.
References:
* Salesforce AI Specialist Documentation -Einstein Copilot Supported Actions:
* Lists the actions that Einstein Copilot can perform, noting the absence of delete operations.
* Salesforce Help -Limitations of Einstein Copilot:
* Highlights current limitations, including unsupported actions like deleting records.

질문 # 44
Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases.
UC is considering implementing Einstein Copilot and extending Service Cloud to mobile users.
When would Einstein Copilot implementation be most advantageous?

A. When the main objective is to enhance data security and compliance measures
B. When the focus is on optimizing marketing campaigns and strategies
C. When the goal is to streamline customer support processes and improve response times

정답：C

설명：
Einstein Copilotimplementation would be most advantageous inSalesforce Service Cloudwhen the goal is to streamline customer support processes and improve response times. Einstein Copilot can assist agents by providing real-time suggestions, automating repetitive tasks, and generating contextual responses, thus enhancing service efficiency.
* Option B (data security)is not the primary focus of Einstein Copilot, which is more about improving operational efficiency.
* Option C (marketing campaigns)falls outside the scope of Service Cloud and Einstein Copilot's primary benefits, which are aimed at improving customer service and case management.
For further reading, refer toSalesforce documentation on Einstein Copilot for Service Cloudand how it improves support processes.

질문 # 45
An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the AI Specialist obtain related items?

A. Create a flex template that takes the records in question as inputs.
B. Call prompt initiated flow to fetch and ground the required data.
C. Utilize a standard email template and manually insert the required data fields.

정답：B

설명：
To ground a sales email onOpportunity Products, Events near the customer, and Tone and voice examples, the AI Specialist should use aprompt-initiated flow. This flow can dynamically fetch the necessary data from related records in Salesforce and ground the generative AI output with contextually accurate information.
* Option B (flex template)does not provide the ability to fetch dynamic data from Salesforce records automatically.
* Option C (manual insertion)would not allow for the dynamic and automated grounding of data required for custom prompts.
Refer toSalesforce documentation on flowsand grounding for more details on integrating data into custom prompt templates.

질문 # 46
......

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덤프에 있는 문제만 공부하면 되기에 시험일이 며칠뒤라도 시험패스는 문제없습니다.